Shipping and delivery

We offer pickup from our locations and, where we offer it, local delivery. We do not ship by mail or courier.

Pickup

• Choose a location at checkout. Its opening hours are shown there.
• We email you when your order is ready. Bring your order number or the email.
• Please collect within 2 days of the ready email. Our treats are fresh.

Local delivery

• If we deliver, you can choose delivery at checkout and give your address.
• Delivery is only within our local area. If we cannot reach your address, we will contact you and refund the delivery.
• Someone should be home to receive it. Fresh treats should not be left in heat or rain.
• Please check that your address is correct. We cannot be responsible for an order delivered to an address you gave in error.

Timing

Most orders are ready within a few days. Custom orders take longer; the earliest pickup date is shown when you order.

Contact

Questions about pickup or delivery: contact The Gilded Bone at harborhound@deeptreats.com.